Patient Care Unit Coordinator

Umass-Memorial-Health-; Worcester (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

UMass Memorial Health is seeking a unit receptionist for the Emergency Department. The role involves directing patients and visitors, answering calls, and relaying messages.

You will assist with charting, records, and patient transport coordination in a fast-paced hospital setting. The position requires a high school diploma or equivalent with 3–12 months of related experience and good communication skills.

Qualifications

• Equivalent to high school plus additional specialized training.
• Knowledge of office procedures and operation of office equipment such as computers.
• 3 to 12 months experience in an office or patient care setting.

Responsibilities

• Serve as unit receptionist, directing patients and visitors and answering phones.
• Transcribe and relay messages; refer complex issues to supervisor.
• Process and file patient records and related documents in the chart system.
• Maintain unit log and organize charts, transport requests, and supplies.
• Coordinate patient transportation and scheduling for appointments.
• Assist with admissions, transfers, and discharges as needed.
• Enter and retrieve information in computer systems; handle basic clerical duties.
• Ensure a neat, orderly work area and accurate record-keeping.

Skills

Customer service

Multi-tasking

Education

High school diploma or equivalent

Job description

UMass Memorial Health is seeking a unit receptionist for the Emergency Department. The role involves directing patients and visitors, answering calls, and relaying messages.

You will assist with charting, records, and patient transport coordination in a fast-paced hospital setting. The position requires a high school diploma or equivalent with 3–12 months of related experience and good communication skills.