Customer Service Representative

Byram Healthcare Centers Inc; Worcester (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Plan

Paid time off

Parental leave

Domestic partner benefits

Disability coverage

Job summary

Accendra Health in the United States is seeking a customer service representative to educate patients on products and services, handle inbound inquiries, and place supply orders in a high-volume call center.

You'll build rapport with patients and referrals, meet KPI targets, and collaborate with teammates, healthcare professionals, and the sales team. The role offers benefits and opportunities to grow within Accendra Health.

Qualifications

• High School Diploma or equivalent required
• 1-2 years of customer service experience
• Call center experience preferred
• Excellent written and verbal communication skills
• Proficient with MS Office and able to navigate multiple platforms
• Ability to learn our brand products and therapies
• Strong customer service skills to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

Responsibilities

• Review and process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates, healthcare professionals and sales team
• Consistently meet required KPI’s
• Perform other duties as required

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

CRM systems

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

The anticipated salary range for this position is $20 hourly.

Summary

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Core Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required Key Performance Indicators (KPI’s)
• Perform other duties as required

Qualifying Experience

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn our brand products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.