Customer Care Representative I

Quest Diagnostics Incorporated; Las Vegas (NV); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation

Job summary

Quest Diagnostics Incorporated in Las Vegas, NV is hiring a Customer Care Representative I. The role involves handling health-related inquiries across calls, email, chat, and other channels, delivering accurate information with empathy, and ensuring patient confidentiality.

Initial onsite training runs Monday through Friday. Successful candidates may participate in annual bonus programs and have access to comprehensive benefits.

Qualifications

• 1-year related customer service experience.
• Healthcare or laboratory familiarity is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Handle routine health-related customer inquiries via multiple channels.
• Provide accurate information and support to patients and clients.
• Maintain confidentiality of sensitive health data and records.
• Follow scripts and procedures for inbound/outbound calls and reporting.

Skills

Customer service

Digital skills

Outlook

Excel

Phone systems

Chat

Automation

AI

Tools

Outlook

Excel

Job description

Job Description

Customer Care Representative I - Las Vegas, NV

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Start date: September 21st

Training Location: Must be able to train ONSITE at 4230 Burnham Ave Las Vegas, Nevada 89119

Training Schedule: Monday - Friday, 8:00AM - 5:00PM PST

Work Schedule: Tuesday -Saturday OR Sunday - Thursday 8-hour shift, between the hours of 6:00AM - 6:00PM PST

Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of aroutine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Required WorkExperience

• 1-year related customer service excellenceexperience.

Preferred Work Experience

• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical and Mental Requirements

• Consistent exceptional customer service, accuracy and quality focus required.

Knowledge

Align to Quest Culture & How We Work:

• CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
• CARE - We show each person they matter.
• COLLABORATION - We commit teamwork - inside and outside of Quest.
• CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
• CURIOUSITY - We ask vital questions in search of richer answers.
• FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.

Skills

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital

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Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.