Customer Care Representative I

Quest Diagnostics; Las Vegas (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) company match

Annual incentive plans

Life and disability insurance

Flexible Spending Accounts

Job summary

Quest Diagnostics is seeking a Customer Care Representative I in Las Vegas, NV. The role supports health-related customer service activities, handles routine calls, and maintains patient confidentiality.

The candidate will respond across multiple channels, including phone, email, and chat, to deliver accurate test information and services. The position features a structured onboarding with onsite training at the Las Vegas location, a Monday–Friday schedule with weekend rotations, and a

Qualifications

• 1-year related customer service excellence experience.
• Healthcare and laboratory experience preferred.
• Good customer service skills with empathy and confidentiality.

Responsibilities

• Support assigned client groups with routine health-related customer care activities.
• Handle inbound and outbound calls following scripts and procedures.
• Maintain complete confidentiality of health information.
• Provide professional, respectful customer service and empathy when delivering health information.
• Respond to inquiries via phone, fax, email, chat about test results and services.
• Support clients based on business needs.

Skills

Customer service

Digital skills

Empathy

Communication

Attention to detail

Microsoft Outlook

Excel

Phone systems

Chat

Automation/AI literacy

Tools

Outlook

Excel

Job description

Job Description

Customer Care Representative I - Las Vegas, NV

Pay range: $17.20+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Start date: September 21st

Training Location: Must be able to train ONSITE at 4230 Burnham Ave Las Vegas, Nevada 89119

Training Schedule: Monday - Friday, 8:00AM - 5:00PM PST

Work Schedule: Monday - Friday with Rotational Weekends, between the hours of 6:00AM - 6:00PM PST

Benefits Information We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Qualifications

Required Work Experience:

• 1-year related customer service excellence experience.

Preferred Work Experience

• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical And Mental Requirements

• Consistent exceptional customer service, accuracy and quality focus required.

Knowledge Align to Quest Culture & How We Work:

• CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
• CARE - We show each person they matter.
• COLLABORATION - We commit teamwork - inside and outside of Quest.
• CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
• CURIOUSITY - We ask vital questions in search of richer answers.
• FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.

Skills

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital

About The Team Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.