Patient Care Support Services Assistant

By the Bay Health; San Francisco (CA); On-site; USD 52,000 - 54,000; Full time

Job summary

By The Bay Health, a nonprofit hospice, seeks a Patient Access Representative to support the Patient Care Support Services Manager by maintaining patient records and providing administrative support in line with policies and laws. Duties include triaging calls, chart audits in Epic and Excel, mail distribution, and assisting the PCSS Manager on special projects.

The role is full-time, on-site in San Francisco with occasional coverage in Larkspur, and requires a professional, detail-oriented

Qualifications

• High school diploma or GED required; or equivalent experience.
• Minimum of one year's clerical/administrative experience, preferably in healthcare.

Responsibilities

• Triage incoming calls from prospective and current patients, caregivers, and medical staff.
• Perform chart audits using Epic, Excel, and PCSS Admit reports to ensure accuracy.
• Distribute interoffice mail and facilitate outgoing mail via USPS.
• Assist PCSS Manager on special projects as requested.

Skills

Communication

Organizational skills

Excel

Epic EMR

Phone triage

Education

High school diploma or GED

Tools

Epic EMR

Excel

Job description

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

Patient Access Representative (Patient Care Support Services Assistant) supports Patient Care Support Services Manager by maintaining patient records and provide administrative support in compliance with organization policies and procedures and applicable laws and regulations.

Schedule

Monday - Friday, 8:30am - 5:00pm; includes weekend and holiday rotations

Location

On-site at our San Francisco, CA office with occasional coverage to our Larkspur, CA office as needed

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include (but are not limited to):

• Triage all incoming calls from prospective and current patients, caregivers, members of medical community, staff, and public, helping to identify the proper staff member to receive the call in a prompt and courteous manner.
• Daily Audit chart audits by running and reviewing Epic, Excel, PCSS Admit reports for Admission to Discharge patients to ensure accuracy, working with internal departments, individual staff members as well as external medical community and vendors.
• Collects and distributes interoffice mail.
• Facilitates outgoing mail using the USPS mailing system.
• Assist PCSS Manager on special projects as requested

Education/Experience

• High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
• Minimum of one year's experience performing clerical/administrative tasks preferably in a health care setting.

Pay Range

$25.00 - $26.00 hourly

By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.