Patient Care Specialist – Urgent Care Front Desk Insurance

HCA Healthcare; Franklin (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

CareNow Urgent Care Clinic, part of HCA Healthcare, seeks a Patient Care Representative to support patients with check-in, information requests, and insurance verification. You will follow clinic procedures and collaborate with the team to ensure smooth patient flow.

The role requires strong customer service, 1 year of clinical experience preferred, and BLS certification within 30 days. Clinic hours are Monday–Friday 8am–9pm, Saturdays 8am–8pm, Sundays 8am–5pm.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner and follows Web Check-in procedures.
• Answers clinic phone calls and provides information or routes questions as needed.
• Verifies insurance timely and accurately.
• Follows occupational client’s preference card and procedures.
• Reviews patient paperwork for completeness and collects insurance/demographic information.
• Completes Daily Balance Checklist after each shift and documents all forms of payment.

Skills

Clinical experience

Customer service

Computer skills

Job description

CareNow Urgent Care Clinic, part of HCA Healthcare, seeks a Patient Care Representative to support patients with check-in, information requests, and insurance verification. You will follow clinic procedures and collaborate with the team to ensure smooth patient flow.

The role requires strong customer service, 1 year of clinical experience preferred, and BLS certification within 30 days. Clinic hours are Monday–Friday 8am–9pm, Saturdays 8am–8pm, Sundays 8am–5pm.