Patient Care Specialist - Urgent Care Team

HCA Healthcare; Keller (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Free counseling

Paid time off

401(k) match

Job summary

CareNow Urgent Care is part of HCA Healthcare. We are seeking a Patient Care Representative to support front-desk operations, insurance verification, and patient check-in.

The role emphasizes accurate information handling, compassionate service, and teamwork in a busy urgent care setting. The ideal candidate excels in customer service, can navigate multiple computer systems, and is flexible to cover CareNow clinic hours, Monday through Sunday.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed.
• Answers phone calls to the clinic and provides information or refers questions to others as needed.
• Verifies insurance timely and accurately.
• Ensures the occupational client’s preference card is followed and occupational procedures.
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information.
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented.

Skills

Customer service

Clinical experience

Computer programs

Tools

Multiple computer programs

Job description

CareNow Urgent Care is part of HCA Healthcare. We are seeking a Patient Care Representative to support front-desk operations, insurance verification, and patient check-in.

The role emphasizes accurate information handling, compassionate service, and teamwork in a busy urgent care setting. The ideal candidate excels in customer service, can navigate multiple computer systems, and is flexible to cover CareNow clinic hours, Monday through Sunday.