Patient Care Concierge - PRN

HCA Healthcare, Inc.; Westminster (CO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

Savings and retirement resources

Education support

Additional family and insurance perks

Job summary

CareNow, part of HCA Healthcare, seeks a Patient Care Representative (PRN) to support patient care and the clinic team. You will check in patients promptly, handle incoming calls, verify insurance information, and ensure accurate documentation and data collection for each visit.

The role emphasizes strong customer service, ability to navigate multiple computer systems, and adherence to patient care standards in a fast-paced urgent care environment.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed.
• Answers phone calls to the clinic and provides information or refers questions to others as needed.
• Verifies insurance timely and accurately.
• Ensures the occupational client’s preference card is followed and occupational procedures.
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information.
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented.

Job description

CareNow, part of HCA Healthcare, seeks a Patient Care Representative (PRN) to support patient care and the clinic team. You will check in patients promptly, handle incoming calls, verify insurance information, and ensure accurate documentation and data collection for each visit.

The role emphasizes strong customer service, ability to navigate multiple computer systems, and adherence to patient care standards in a fast-paced urgent care environment.