Patient Care Specialist: Onsite Intake & Education

CenterWell; Tennessee; On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) retirement plan

Paid time off & holidays

Job summary

Humana Inc. is seeking a Medical Assistant to support patients from check-in through physician visits in an onsite setting. You will prepare patients for exams, perform basic health checks, and explain procedures clearly to ensure quality care.

In this role, you will manage intake, rooming, and education efforts, while coordinating with care teams to maintain smooth clinical flow. The position emphasizes safety, HIPAA compliance, and compassionate patient interactions.

Qualifications

• Delivers responsive, patient-centered support.
• Accurately records patient care information.
• Applies practical patient care techniques.
• Recognizes, manages emotions effectively.
• Works effectively across professional teams.
• Conveys information clearly and compassionately.

Responsibilities

• Intake & Clinical Rooming: Verify medications/allergies, document patient history, conduct screenings as needed.
• Inbox & Worklist Management: Manage EMR inbox with routing rules, aim for same-day task completion.
• Education & Loop-Back: Ensure patients understand next steps by having them repeat instructions in their own words.

Skills

Patient-centered support

Accurate documentation

Clear communication

Team collaboration

Compassionate care

Education

MA training or 3+ years experience

Tools

Job description

Humana Inc. is seeking a Medical Assistant to support patients from check-in through physician visits in an onsite setting. You will prepare patients for exams, perform basic health checks, and explain procedures clearly to ensure quality care.

In this role, you will manage intake, rooming, and education efforts, while coordinating with care teams to maintain smooth clinical flow. The position emphasizes safety, HIPAA compliance, and compassionate patient interactions.