Patient Care Experience Coordinator

Sentara Health; Charlottesville (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Employer Match

Paid Time Off

Parental Leave

Tuition Assistance

Student Debt Pay Down

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Sentara Healthcare in Charlottesville, VA is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician's office, answer phones, schedule appointments, and assist with patient questions, traveling between offices as needed. The role emphasizes teamwork and delivering an excellent patient experience, handling complex administrative tasks to support care delivery.

Candidates should have a high school diploma, an associate degree or higher preferred, and 3 years of

Qualifications

• HS Diploma required.
• Associate degree or higher allowed in lieu of experience.
• 3 years customer service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
• Electronic Medical Record experience preferred.

Responsibilities

• Provide non-clinical support within a physician's office.
• Answer phones and schedule appointments.
• Assist patients and answer questions to ensure excellent patient experience.
• Travel to several offices within greater Charlottesville area as needed.

Skills

Customer service

Phone support

Teamwork

Communication

Education

HS Diploma

Associate degree or higher

Tools

EMR systems

Job description

Sentara Healthcare in Charlottesville, VA is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician's office, answer phones, schedule appointments, and assist with patient questions, traveling between offices as needed. The role emphasizes teamwork and delivering an excellent patient experience, handling complex administrative tasks to support care delivery.

Candidates should have a high school diploma, an associate degree or higher preferred, and 3 years of