Patient Care Specialist

Sentara Health; Carrollton (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

401k/403b with Employer Match

Tuition Assistance

Job summary

Sentara Health is hiring a full-time Patient Care Specialist in Carrollton, VA. You will provide non-clinical support within a physician’s office, handling phone calls, scheduling, and patient inquiries to ensure a smooth patient experience.

The role emphasizes teamwork and efficient administration, contributing to high-quality patient care delivery and a positive environment for patients and staff alike.

Qualifications

• HS Diploma or higher required.
• Associate degree or higher may substitute for required experience.
• 3 years customer service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration or Scheduling, or Third Party Payers is required.

Responsibilities

• Provide non-clinical support in a physician’s office and ensure excellent patient experience.
• Answer phones, schedule appointments, and respond to patient questions.
• Collaborate with team to ensure efficient patient care delivery.

Skills

Customer service

Phone etiquette

Teamwork

Education

HS Diploma

Associate degree or higher in lieu of experience

Tools

Scheduling Software

Registration Systems

Medical Terminology

Job description

City/State

Carrollton, VA

Work Shift

First (Days)

Overview

Sentara Family Medicine Physicians - St. Lukes is now hiring a full-time Patient Care Specialist in Carrollton, VA!

Hours

Monday - Friday, 6:45AM - 5:00PM, day shift.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician’s office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience ( Required )
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers ( _ Required _ )

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.