Patient Care Specialist

sentara; Williamsburg (VA); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

Tuition assistance

Student debt payoff

Life Insurance

Disability plans

PTO and sick leave

Parental leave

Pet Insurance

Job summary

Sentara Williamsburg Regional Medical Center in Williamsburg, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician's office and enhance the patient experience. Primary duties include answering phones, scheduling appointments, and assisting patients with inquiries.

The role requires a HS Diploma and 3 years of customer service experience, with 1 year in health insurance or medical records-related tasks.

Qualifications

• 3 years of customer service experience (Required).
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers (Required).
• HS Diploma required; associate degree or higher may substitute for experience.

Responsibilities

• Answer phones and route calls.
• Schedule appointments and manage calendar.
• Answer patient questions and provide non-clinical support to ensure a positive patient experience.

Skills

Customer service

Health insurance

Registration

Scheduling

Medical terminology

Medical records

Third party payers

Education

HS Diploma (Required)

Associate degree or higher (in lieu of experience)

Job description

City/State

Williamsburg, VA

Work Shift

First (Days)

Overview

Sentara Outpatient Infusion Center is now hiring a full-time Patient Care Specialist in Williamsburg, VA !

Clinic Hours

Monday-Friday 8:00AM - 4:30PM.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

HS Diploma ( Required )

Associate Level degree or higher in lieu of the required experience will be considered

Experience

3 years Customer Service experience ( Required)

1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers ( Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly.

Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

About Sentara Williamsburg Regional Medical Center

Sentara Williamsburg Regional Medical Center , a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.

The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and \"smart\" operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet® recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.

EEO Statement

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Mission Statement

In support of our mission \"to improve health every day,\" this is a tobacco-free environment.

Remote Work Locations

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.