Patient Care Specialist

Sentara; Williamsburg (VA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off & Sick Leave

401k with Employer Match

Tuition Assistance – $5,250/year

Job summary

Sentara Urgent Care New Town in Williamsburg, VA is seeking a part-time Patient Care Specialist to provide non-clinical administrative support in a physician's office. You will handle phones, scheduling, and patient inquiries, contributing to a smooth patient experience.

Qualifications include a high school diploma, 3 years of customer service, and experience with health insurance plans or medical records data. The role emphasizes teamwork and a friendly, helpful approach within a busy clinic.

Qualifications

• HS Diploma required.
• 3 years of customer service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers preferred.

Responsibilities

• Answer phones and schedule appointments.
• Provide non-clinical support in a physician's office.
• Answer patient questions to ensure a great patient experience.
• Collaborate with the team to support patient care delivery.

Skills

Customer service

Phone support

Scheduling

Medical terminology

Registration & Payers

Education

HS Diploma

Associate degree considered

Job description

City/StateWilliamsburg, VAWork ShiftRotatingOverview:Sentara Urgent Care New Town is now hiring a part time Patient Care Specialist in Williamsburg, VA!Clinic HoursMonday - Friday, 8:00AM - 8:00PMSaturday and Sunday 8:00AM - 4:00PMThis position requires a flexible schedule, with rotating shifts based on operational needs.OverviewAs a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.EducationHS Diploma (Required)Associate Level degree or higher in lieu of the required experience will be consideredExperience3 years Customer Service experience (Required)1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)Keywords: Patient Care Specialist, Talroo-Allied Health, Medical OfficeBenefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.