Patient Care Specialist

Sentara Health Plans; Norfolk (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Tuition Assistance

401k/403B with Employer Match

Annual Discretionary Bonus

Job summary

Sentara Health Plans is hiring a Full-Time Patient Care Specialist in Norfolk, VA. In this role, you will provide non-clinical support within a physician's office, ensuring an excellent patient experience by performing administrative tasks like scheduling appointments and answering patient inquiries. Required qualifications include a high school diploma and 3 years of customer service experience, with 1 year related to health insurance plans. Great benefits available including medical, dental, and educational assistance.

Qualifications

• 3 years Customer Service experience required.
• 1 year experience with Health Insurance Plans or related fields required.

Responsibilities

• Provide non-clinical support to ensure a positive patient experience.
• Answer phones, schedule appointments, and assist with patient inquiries.
• Collaborate with team members to deliver excellent patient care.

Skills

Customer Service Experience

Medical Terminology

Scheduling

Health Insurance Plans

Education

HS Diploma or Associate Degree

Job description

Patient Care Specialist page is loaded## Patient Care Specialistremote type: On-Sitelocations: Sentara Pulmonary, Critical Care & Sleep Specialists HHtime type: Full timeposted on: Posted Todayjob requisition id: JR-95212**City/State**Norfolk, VA**Work Shift**First (Days)**Overview:**Sentara Pulmonary, Critical Care and Sleep Specialists Heart Hospital Office is now hiring a **Full-Time Patient Care Specialist**in Norfolk, VA! **Hours:**Monday-Friday 8a-5p, Dayshift. No weekend shifts required. **NO NIGHTS or HOLIDAYS!** **Overview**As a **Patient Care Specialist** with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare. **Education*** HS Diploma* Associate Level degree or higher in lieu of the required experience will be considered **Experience*** 3 years Customer Service experience ***required**** 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers ***required*** Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office**Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.**For positions that are available as remote work,** **Sentara Health employs associates in the following states:**Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.