Patient Care Specialist

Sentara Health; United States; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employer 401k Matching

Paid Time Off

Tuition Assistance

Student Debt Pay Down

Parental Leave

Job summary

Sentara Healthcare in Charlottesville, VA seeks a full-time Patient Care Specialist to support multiple clinics. This FLOAT role focuses on non-clinical administrative tasks, answering phones, scheduling, and guiding patients to ensure a positive experience.

You’ll work Monday–Friday, 40 hours, in a collaborative team across several practices. Requirements: high school diploma and minimum 1 year healthcare or medical schooling plus customer service experience.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of healthcare experience or medical schooling is required.
• Customer service experience is required.

Responsibilities

• Provide non-clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery.
• Answer phones, schedule appointments, and answer patient questions.
• Collaborate with team to ensure the best care for patients.

Skills

Customer Service

Patient Care

Medical Office

Education

High School diploma or equivalency

Job description

City/State Charlottesville, VA

Work Shift First (Days)

Overview: SMJMG is excited to hire a full-time Patient Care Specialist to help create an exceptional experience for our patients every day! If you have at least 3 years of customer service experience along with 1 year of healthcare experience or medical schooling and have been looking for an opportunity to join Sentara, this could be the perfect next step in your career. This FLOAT position offers a unique opportunity to support 10 clinics throughout the Charlottesville area, allowing you to expand your skills, gain exposure to multiple specialties and teams, and continue growing within the organization. No two days are the same, making this an excellent opportunity for someone who enjoys variety, learning, and building connections across multiple practices.

Position Details

• Full-time, 40 hours per week
• Monday–Friday day shift
• FLOAT role supporting multiple clinic locations throughout Charlottesville

Join a team that values patient care, teamwork, growth, and creating a positive experience for every patient who walks through the door.

Job Description

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare. Must have ability to communicate with insurance carriers and discharge planners in a professional manner. Must be enthusiastic and energetic.

Education

High School diploma or equivalency REQUIRED

Experience

1 year of healthcare experience or medical schooling REQUIRED

Customer Service Experience

Experience REQUIRED

Keywords

Patient Care Representative, Customer Service, Talroo-Allied Health, Medical Office

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health Equal Opportunity Employer Statement

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!