Patient Care Specialist

Sentara Health; Norfolk (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term Disability

Life Insurance

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

Job summary

Sentara Fort Norfolk is hiring a full-time Patient Care Specialist in Norfolk, VA. You will handle non-clinical tasks in a physician's office, answer phones, schedule appointments, and assist patients to ensure a great experience.

Working Monday–Friday, 8:00AM–4:30PM, you’ll join a collaborative team focused on quality care. The role requires a HS Diploma, with an Associate degree or higher considered in lieu of experience, and 3 years of customer service experience, plus 1 year in health

Qualifications

• Minimum 3 years of customer service experience.
• At least 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.
• High school diploma required; an Associate degree or higher may substitute.

Responsibilities

• Provide non-clinical support within a physician's office to ensure excellent patient experience.
• Answer phones, schedule appointments, and respond to patient questions.
• Collaborate with team to deliver high-quality care and service.

Skills

Customer Service

Registration

Scheduling

Medical Terminology

Health Insurance Plans

Education

High School Diploma

Associate degree or higher in lieu of required experience

Job description

City/State Norfolk, VA Work Shift First (Days)

Overview

The Center for Plastic Surgery at Sentara Fort Norfolk is now hiring a full-time Patient Care Specialist in Norfolk, VA! Hours Monday-Friday, 8:00AM - 4:30PM dayshift. As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

HS Diploma (Required) Associate Level degree or higher in lieu of the required experience will be considered

Experience

3 years Customer Service experience (Required)

1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Equal Opportunity

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara "Employer of Choice" for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!