Patient Care Specialist

sentara; Chesapeake (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Tuition Assistance

Employee Discounts

Annual bonus potential

Job summary

Sentara Healthcare is hiring a full-time Patient Care Specialist in Chesapeake, VA. The role provides non-clinical support in a physician's office, handling phones, scheduling, and patient inquiries to ensure top-notch care delivery.

Hours are Monday–Friday days. A HS Diploma is required, with an Associate degree or higher considered in lieu of experience. 3 years of customer service and 1 year in health insurance or medical records-related tasks are required.

Qualifications

• HS Diploma required.
• Associate degree or higher may substitute for experience.
• 3 years in customer service required.
• 1 year with health insurance plans, medical records data, or third party payers required.

Responsibilities

• Answer phones and schedule appointments.
• Answer patient questions and support care delivery.
• Collaborate with team to ensure an excellent patient experience.
• Perform administrative tasks to support care delivery.

Skills

Customer service

Phone support

Scheduling appointments

Team collaboration

Education

HS Diploma

Associate degree or higher

Tools

Medical Records Data

Registration

Scheduling

Health Insurance Plans

Job description

City/State

Chesapeake, VA

Work Shift

First (Days)

Overview

Sentara Family Medicine Physicians Greenbrier is now hiring a full-time Patient Care Specialist in Chesapeake, VA !

Hours

Monday-Friday, dayshift.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

HS Diploma ( Required )

Associate Level degree or higher in lieu of the required experience will be considered

Experience

3 years Customer Service experience ( Required)

1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers ( Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans


• Adoption, Fertility and Surrogacy Reimbursement up to $10,000


• Paid Time Off and Sick Leave


• Paid Parental & Family Caregiver Leave


• Emergency Backup Care


• Long-Term, Short-Term Disability and Critical Illness plans


• Life Insurance


• 401k/403B with Employer Match


• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education


• Student Debt Pay Down - $10,000


• Pet Insurance


• Legal Resources Plan


• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.