Patient Care Specialist

Sentara Health; New Town (ND); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Assistance – $5,250/year

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and 

Life Insurance

401k/403B with Employer Match

Student Debt Pay Down – $10,000

Reimbursement for certifications andCE

Pet Insurance

Legal Resources Plan

Job summary

Sentara Healthcare's SMG Family Medicine New Town in Williamsburg, VA seeks a Full-Time Patient Care Specialist to provide non-clinical support in a physician's office and ensure an excellent patient experience by handling live calls, scheduling, and patient questions.

The role emphasizes teamwork, with a dayshift schedule Monday–Friday 8:00am–4:30pm, no nights or weekends, and opportunities for professional development through Tuition Assistance and other benefits.

Qualifications

• 3 years Customer Service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
• Electronic Medical Record preferred.

Responsibilities

• Answer phones and schedule appointments to support patient care delivery.
• Provide non-clinical support and answer patient questions to enhance the patient experience.
• Work with a collaborative team to ensure high quality care delivery.

Skills

Customer Service

Scheduling

Education

HS Diploma

Associate Degree or higher in lieu of experience

Tools

Electronic Medical Record (EMR)

Job description

City/State

Williamsburg, VA

Work Shift

First (Days)

Overview:

SMG Family Medicine New Town in Williamsburg , VA is hiring a Full-Time Patient Care Specialist!

Hours: Monday-Friday 8:00a -4:30p, Dayshift. No weekend shifts required. NO NIGHTS or HOLIDAYS!

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician’s office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma
• Associate Level degree or higher in lieu of the required experience will be considered.

Experience

• 3 years Customer Service experience required.
• 1 yearexperience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
• Electronic Medical Record preferred.

Keywords: Patient Care Representative, Customer Service, Talroo-Allied Health, Medical Office

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.