Patient Care Specialist

Martha Jefferson Medical Group, LLC; Charlottesville (VA); On-site; USD 30,000 - 44,000; Full time

Job summary

Sentara Healthcare in Charlottesville, VA is hiring a full-time Patient Care Specialist to enhance the patient experience across multiple clinics. This FLOAT position supports 10 clinics, offering exposure to varied specialties and teams, with a Monday–Friday day schedule and 40 hours per week.

The role focuses on non-clinical tasks like answering phones, scheduling, and assisting patients, requiring strong customer service and healthcare exposure. Join a team that values care and collaboration.

Qualifications

• At least 3 years of customer service plus 1 year healthcare experience or medical schooling.
• Must communicate professionally with insurance carriers and discharge planners.

Responsibilities

• Answer phones and schedule appointments.
• Assist patients by answering questions and guiding them through processes.
• Provide non-clinical support to help deliver patient care across clinics.

Skills

Customer service

Healthcare experience

Medical schooling

Education

High School diploma or equivalent

Job description

City/StateCharlottesville, VAWork ShiftFirst (Days)Overview:SMJMG is excited to hire a full-time Patient Care Specialist to help create an exceptional experience for our patients every day!If you have at least 3 years of customer service experience along with 1 year of healthcare experience or medical schooling and have been looking for an opportunity to join Sentara, this could be the perfect next step in your career.This FLOAT position offers a unique opportunity to support 10 clinics throughout the Charlottesville area, allowing you to expand your skills, gain exposure to multiple specialties and teams, and continue growing within the organization. No two days are the same, making this an excellent opportunity for someone who enjoys variety, learning, and building connections across multiple practices.Position Details:• Full-time, 40 hours per week• Monday–Friday day shift• FLOAT role supporting multiple clinic locations throughout CharlottesvilleJoin a team that values patient care, teamwork, growth, and creating a positive experience for every patient who walks through the door.Job DescriptionAs a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.Must have ability to communicate with insurance carriers and discharge planners in a professional manner. Must be enthusiastic and energetic.Education:High School diploma or equivalency REQUIREDExperience:1 year of healthcare experience or medical schooling REQUIREDCustomer service experience REQUIREDKeywords: Patient Care Representative, Customer Service, Talroo-Allied Health, Medical OfficeWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.