Patient Care Specialist

Sentara; Suffolk (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k with Employer Match

Tuition Assistance

Job summary

Sentara Urgent Care Center in Suffolk, VA is hiring a Flexi Patient Care Specialist. The role provides non-clinical support within a physician office, handling scheduling, phone inquiries, and patient questions to ensure an excellent patient experience. The team emphasizes collaboration to deliver high-quality care.

Candidates should have a HS diploma and 3 years of customer service experience. The position is based in Suffolk with clinic hours Monday through Sunday per urgent care needs; many

Qualifications

• 3 years of customer service experience is required.
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers is required.

Responsibilities

• Provide non-clinical support in a physician office.
• Perform complex administrative tasks to support patient care delivery.
• Answer phones and schedule appointments.
• Answer patient questions and assist with overall patient experience.

Skills

Customer service

Phone handling

Scheduling

Medical terminology

Education

HS Diploma

Associate degree (in lieu)

Tools

Health insurance plans

Medical records data

Registration

Job description

City/StateSuffolk, VAWork ShiftFirst (Days)Overview:Sentara Urgent Care Centerbrooke is now hiring a Flexi Patient Care Specialist in Suffolk, VA!Clinic HoursMonday - Friday, 8:00AM - 8:00PMSaturday and Sunday 8:00AM - 4:00PMOverviewAs a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.EducationHS Diploma (Required)Associate Level degree or higher in lieu of the required experience will be consideredExperience3 years Customer Service experience (Required)1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers (Required)Keywords: Patient Care Specialist, Talroo-Allied Health, Medical OfficeBenefits: Caring For Your Family and Your CareerMedical, Dental, Vision plansAdoption, Fertility and Surrogacy Reimbursement up to $10,000Paid Time Off and Sick LeavePaid Parental & Family Caregiver LeaveEmergency Backup CareLong-Term, Short-Term Disability, and Critical Illness plansLife Insurance401k/403B with Employer MatchTuition Assistance – $5,250/year and discounted educational opportunities through Guild EducationStudent Debt Pay Down – $10,000Reimbursement for certifications and free access to complete CEUs and professional developmentPet InsuranceLegal Resources PlanColleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.