Patient Care Specialist

sentara; Moyock (NC); On-site; USD 62,150,000 - 92,954,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

PTO & sick leave

Parental leave

Back-up care

Disability plans

Life insurance

401k match

Tuition assistance

Student debt payoff

Pet insurance

Legal resources

Annual bonus

Job summary

Sentara Family & Internal Medicine Physicians in Moyock, NC is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician's office and to ensure an excellent patient experience through handling administrative tasks. You will answer phones, schedule appointments, and assist patients with questions, working in a collaborative team to deliver high-quality care.

The role requires a HS Diploma, with Associate degree or higher as a substitute for experience.

Qualifications

• HS Diploma required.
• Associate degree or higher may substitute for experience.
• 3 years of customer service experience required.
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers required.

Responsibilities

• Provide non-clinical support in a physician's office.
• Answer phones and schedule appointments.
• Answer patient questions and ensure a positive patient experience.
• Collaborate with the team to support patient care delivery.

Skills

Customer service

Education

HS Diploma

Associate degree or higher

Job description

City/State

Moyock, NC

Work Shift

First (Days)

Hours

Monday-Friday 7:15AM - 5:00PM. Schedule may vary.

Overview

Sentara Family & Internal Medicine Physicians is now hiring a full-time Patient Care Specialist in Moyock, NC!

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

HS Diploma (Required)

Associate Level degree or higher in lieu of the required experience will be considered

Experience

3 years Customer Service experience (Required)

1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords

Keywords: Patient Care Specialist, Talroo-Allied Health, Medical Office

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly.

Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Equal Opportunity Employer

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

Remote Work

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.