Patient Care Specialist

Sentara Health; Charlottesville (VA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Sentara Healthcare, Charlottesville, VA seeks a Full-time Patient Care Specialist to provide non-clinical support in a physician's office and ensure excellent patient experience. Primary duties include answering phones, scheduling appointments, and answering patient questions.

Must be flexible to travel to several offices within the greater Charlottesville area. Educational requirements include a HS Diploma, with consideration for an Associate degree or higher in lieu of experience.

Qualifications

• 3 years of customer service experience is required.
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers is required.
• Experience with Electronic Medical Records is preferred.

Responsibilities

• Provide non-clinical support in a physician's office and ensure excellent patient experience.
• Answer phones, schedule appointments, and handle patient questions.
• Travel to several offices within the greater Charlottesville area as needed.

Skills

Customer Service

Health Insurance

Medical Records

Medical Terminology

Registration

Scheduling

Third-Party Payers

Education

HS Diploma

Associate Level degree or higher

Tools

Electronic Medical Record (EMR)

Job description

MJH MJMG in Charlottesville, VA is hiring a Full-time Patient Care Specialist!

Must be flexible to travel to several offices within the greater Charlottesville area.

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma
• Associate Level degree or higher in lieu of the required experience will be considered.

Experience

• 3 years’ Customer Service experience required.
• 1 yearexperience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
• Electronic Medical Record preferred.

Keywords: Patient Care Representative, Customer Service, Talroo-Allied Health, Medical Office