Patient Care Specialist

Sentara Health Plans; Hampton (VA); On-site; USD 51,143,000 - 72,841,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Sentara Health Plans in Hampton, VA is seeking a dedicated Patient Care Specialist to support front-desk operations in a physician office. This on-site role coordinates scheduling, answers patient inquiries, and assists with administrative tasks to ensure seamless patient care delivery.

The ideal candidate has a HS Diploma, 3 years of customer service, and at least 1 year of experience with health insurance plans or related medical data.

Qualifications

• HS Diploma is required
• 3 years of customer service experience required
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers required

Responsibilities

• Answer phone calls and triage patient questions
• Schedule and manage patient appointments
• Provide non-clinical support to enhance patient experience

Skills

Customer service

Health insurance

Medical terminology

Education

HS Diploma

Associate degree or higher in lieu of experience

Job description

## Patient Care SpecialistApply: On-Site: Hampton, VA: Full time: Posted Today: JR-108009**City/State**Hampton, VA**Work Shift**First (Days)**Overview:**Sentara Medical Group Family Internal Medicine Careplex West Office is now hiring a **Full-Time Patient Care Specialist** in Hampton, VA! **Hours:**Monday-Friday, Dayshift. **NO NIGHTS, HOLIDAYS or WEEKENDS!** OverviewAs a **Patient Care Specialist** with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare. **Education*** HS Diploma (***Required***)* Associate Level degree or higher in lieu of the required experience will be considered**Experience*** 3 years Customer Service experience (***Required)**** 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers *(**Required)*****Keywords:** Patient Care Specialist, Talroo-Allied Health, Medical Office We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. **Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.