Patient Care & Scheduling Specialist — PTO & 401(k)

AEG Vision; Beavercreek (OH); Hybride; USD 35 000 - 56 000; Plein temps

Avantages offerts par ce poste

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Résumé du poste

AEG Vision seeks a dedicated Patient Care Coordinator to manage front desk operations, patient flow, and seamless coordination across care teams. You will anticipate needs, communicate clearly, and optimize daily scheduling to deliver high-quality experiences for every patient.

Responsibilities include greeting patients, handling inquiries, scheduling, verifying insurance, maintaining EMR accuracy, collecting payments, and supporting claim processes.

Qualifications

• High school diploma or equivalent.
• Ability to learn EMR and practice management systems.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication with patients.
• Ability to maintain patient confidentiality.

Responsabilités

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.

Connaissances

Multitasking

Customer service

Communication

Team collaboration

Formation

High School Diploma

Outils

EMR software

Practice management software

Description du poste

AEG Vision seeks a dedicated Patient Care Coordinator to manage front desk operations, patient flow, and seamless coordination across care teams. You will anticipate needs, communicate clearly, and optimize daily scheduling to deliver high-quality experiences for every patient.

Responsibilities include greeting patients, handling inquiries, scheduling, verifying insurance, maintaining EMR accuracy, collecting payments, and supporting claim processes.