Patient Care Coordinator: Front Desk & Scheduling

AEG Vision; West Palm Beach (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to join our front desk team. You will support patient flow, optimize schedules, and coordinate across care teams to ensure a seamless, high-quality experience for every patient.

You will greet patients, answer calls and emails, verify insurance, manage EMR entries, and help maintain organized front-office operations. A proactive communicator with strong detail orientation thrives in this role.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational and communication skills with patient-centered service.
• Ability to work collaboratively across teams while maintaining confidentiality.

Responsibilities

• Greet patients and serve as the primary contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and optimize provider schedules, including cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-show rates.
• Verify insurance eligibility and patient demographics in EMR; maintain accurate records.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documentation ahead of visits.
• Record charges, co-pays, and payments in EMR and apply account balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions of care.
• Support recall, follow-ups, and retention efforts, including annual visits.
• Maintain an organized, clean front office environment.

Skills

Basic computer literacy

Strong organizational skills

Strong communication skills

Interpersonal skills

Team collaboration

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG Vision is seeking a Patient Care Coordinator to join our front desk team. You will support patient flow, optimize schedules, and coordinate across care teams to ensure a seamless, high-quality experience for every patient.

You will greet patients, answer calls and emails, verify insurance, manage EMR entries, and help maintain organized front-office operations. A proactive communicator with strong detail orientation thrives in this role.