Bilingual Patient Care Specialist II – Scheduling & Access

Millennium Physician Group; Kissimmee (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Matching

Life Insurance (Employer-Paid)

Disability Insurance

Paid Time Off

Holidays

EAP

Job summary

Millennium Physician Group in Kissimmee, FL is seeking a Patient Care Specialist II to coordinate front office tasks, scheduling, patient communication, and documentation across our care center. You will support patient access workflows and ensure accurate information flow between patients, providers, and staff.

The role requires 1–2 years of administrative/healthcare support experience, and bilingual Spanish is required.

Qualifications

• High school diploma or equivalent required.
• 1–2 years administrative, patient access, customer service, or healthcare support experience.
• Bilingual in Spanish required.
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
• Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
• Knowledge of insurance verification, referrals, or medical terminology preferred.
• Strong communication, service orientation, attention to detail, confidentiality, and time management skills.
• Availability: Monday–Friday 8:30 AM to 5:30 PM EST.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Skills

Bilingual in Spanish

Front office operations knowledge

Administrative experience

Customer service

Communication skills

Time management

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Millennium Physician Group in Kissimmee, FL is seeking a Patient Care Specialist II to coordinate front office tasks, scheduling, patient communication, and documentation across our care center. You will support patient access workflows and ensure accurate information flow between patients, providers, and staff.

The role requires 1–2 years of administrative/healthcare support experience, and bilingual Spanish is required.