Patient Care & Scheduling Specialist

Intermountain Healthcare Inc.; Wheat Ridge (CO); On-site; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health is seeking a Contact Center Representative in Wheat Ridge, Colorado. The role involves serving patients with exceptional customer service, handling scheduling, billing and medical inquiries, and documenting details in the EMR to ensure seamless care coordination.

You will work in a fast-paced call center environment, use analytical thinking to resolve requests, and collaborate with clinical teams to meet patient needs while contributing to organizational performance goals.

Qualifications

• One year of customer service experience.
• Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment.
• Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.

Responsibilities

• Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
• Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
• Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.
• Uses analytical skills and technical resources to anticipate and resolve patient requests.
• Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.

Skills

Computer Literacy

Customer Service

Collaboration

Electronic Medical Records (EMR)

Data Entry

Problem Solving

Communication (Written/Oral)

Detail Oriented

Job description

Intermountain Health is seeking a Contact Center Representative in Wheat Ridge, Colorado. The role involves serving patients with exceptional customer service, handling scheduling, billing and medical inquiries, and documenting details in the EMR to ensure seamless care coordination.

You will work in a fast-paced call center environment, use analytical thinking to resolve requests, and collaborate with clinical teams to meet patient needs while contributing to organizational performance goals.