Patient Care & Scheduling Specialist

FYZICAL Therapy & Balance Centers; Webster (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Webster, TX is seeking a Customer Service Representative to be the friendly first point of contact for our patients. You will manage scheduling, collect payments, verify insurance, and coordinate between patients and clinicians to ensure smooth visits.

The role emphasizes empathy, dependable service, and accurate data handling in a fast-paced clinical environment to support patient care and practice operations.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Excellent communication and multitasking abilities.
• Positive attitude, strong work ethic, integrity, and empathy.
• H.S. graduate or GED.
• Up-to-date driver's license and a dependable vehicle.
• Attention to detail and strong communication.
• Compassion and integrity in patient care.

Responsibilities

• Handle patient scheduling and multi-line phone system.
• Gather new patient data and track referrals.
• Disseminate information between patients and physicians.
• Process reports to doctors and maintain logs.
• Collect payments and verify insurance.
• Sort and route mail to proper areas/people.
• Coordinate scheduling and patient communications.
• Answer phones and act as patient liaison; assist with arrivals.

Skills

Communication

Multitasking

Detail-oriented

Positive attitude

Empathy

Integrity

Dependability

Good work ethic

Education

High school diploma or equivalent

Job description

FYZICAL Therapy & Balance Centers in Webster, TX is seeking a Customer Service Representative to be the friendly first point of contact for our patients. You will manage scheduling, collect payments, verify insurance, and coordinate between patients and clinicians to ensure smooth visits.

The role emphasizes empathy, dependable service, and accurate data handling in a fast-paced clinical environment to support patient care and practice operations.