Patient Services Admin & Scheduling Specialist

FYZICAL Therapy & Balance Centers; Sun City (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Sun City, AZ is hiring a Customer Service Representative to be the first point of contact for patients. You will handle referrals, schedule appointments, verify insurance, obtain authorizations, and communicate out-of-pocket costs clearly.

You will document visits in the EMR, follow provider protocols, and support a collaborative team focused on delivering compassionate, patient-centered care and efficient practice operations.

Responsibilities

• After receiving and reviewing referrals, call patients via the phone in a prompt, courteous and helpful manner, and route calls if applicable.
• Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues.
• Collect important patient data to ensure ease of scheduling.
• Verify insurance is active, and update insurance information as needed prior to scheduling.
• Obtain prior authorization and/or referrals in accordance with patient insurance coverage for all patient office encounters and referral orders prior to services being rendered.
• Schedule appointments accurately in conjunction with provider protocols and patient’s needs
• Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols.
• Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.
• Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts.
• Accurately calculate any estimated patient out of pocket costs for services, communicate all out-of-pocket costs to patient, and collect prior to services being rendered.
• Meet individual quotas and key performance indicators (KPIs) as well as assist in accomplishing team goals.
• Continue to expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• Understand/Perform training on practice management software.
• Other duties as assigned.

Job description

FYZICAL Therapy & Balance Centers in Sun City, AZ is hiring a Customer Service Representative to be the first point of contact for patients. You will handle referrals, schedule appointments, verify insurance, obtain authorizations, and communicate out-of-pocket costs clearly.

You will document visits in the EMR, follow provider protocols, and support a collaborative team focused on delivering compassionate, patient-centered care and efficient practice operations.