Patient Care Scheduling Specialist

Northwest Health; Valparaiso (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwest Health in Valparaiso, IN is seeking a Scheduling Specialist to manage and optimize appointments for patients and physicians across departments, ensuring efficient use of resources and high-quality care. You will coordinate tests, procedures, and consultations, enter data into the EHR, and communicate clearly with patients and staff to minimize delays and cancellations.

The role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced hospital

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or related field.
• 0-2 years of experience in medical scheduling or front desk operations.
• Experience with EMR or scheduling software preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups.
• Notifies patients of confirmations, cancellations, or reschedules with instructions.
• Enters and updates patient information in the EHR/scheduling system.
• Coordinates with staff to align appointments with priorities and provider schedules.
• Tracks cancellations and no-shows and reschedules as needed.
• Answers calls, manages referrals, and coordinates patient files.

Skills

Appointment scheduling

Patient flow management

Communication skills

Time management

Data entry accuracy

Education

Associate Degree or certification in Healthcare Administration/Medical Office Admin

Tools

EMR systems

Scheduling software

EHR software

Microsoft Office

Job description

Northwest Health in Valparaiso, IN is seeking a Scheduling Specialist to manage and optimize appointments for patients and physicians across departments, ensuring efficient use of resources and high-quality care. You will coordinate tests, procedures, and consultations, enter data into the EHR, and communicate clearly with patients and staff to minimize delays and cancellations.

The role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced hospital