Scheduling Specialist - Clinic

Community Health Systems; Naples (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k)

Licensure reimbursement

Student loan assistance

Job summary

Community Health Systems is seeking a Scheduling Specialist to manage scheduling processes at Physicians Regional Medical Center in Naples, Florida. This role involves coordinating patient appointments and serving as a liaison among patients, medical staff, and administrative teams. Key qualifications include an Associate Degree in a related field and experience with EMR systems. A robust benefits package is offered for full-time employees, including health insurance and 401(k).

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred.
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups.
• Notifies patients of appointment confirmations and cancellations.
• Accurately enters and updates patient information into the EHR.
• Works closely with medical staff to optimize provider schedules.
• Tracks and manages patient cancellations and no-shows.
• Provides general administrative assistance, including answering calls.

Skills

Appointment scheduling

Patient flow management

Organizational skills

Communication skills

Detail-oriented

Microsoft Office Suite

Education

Associate Degree or certification in Healthcare Administration

Tools

Electronic medical record (EMR) systems

Scheduling software

Job description

As a Scheduling Specialist at Physicians Regional Medical Center you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, and student loan assistance for eligible roles.

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as provides necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manages patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provides the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT orders timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred.
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred.

Knowledge, Skills and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Knowledge of medical terminology is a plus.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.