Patient Care & Scheduling Specialist

UT MD Anderson Cancer Center; Texas; On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental, Vision, Life, AD&D

Paid Time Off (PTO) and EIB

Tuition Assistance Program

Retirement plans

Wellness and employee programs

Job summary

The University of Texas MD Anderson Cancer Center is seeking a Patient Services Coordinator to coordinate and schedule patient appointments and support the multidisciplinary care team. The role requires a high school diploma and at least three years of healthcare customer service experience, with a 40-hour workweek across two 12-hour and two 8-hour shifts, Monday–Friday, and rotating weekends.

Day/Evening shifts are available (7:00 AM–7:00 PM, 7:00 AM–3:00 PM, 3:00 PM–11:00 PM).

Qualifications

• High school diploma or equivalent required.
• Three years of customer service experience in a healthcare setting required.
• Must pass pre-employment skills test as required by HR.

Responsibilities

• Coordinate and schedule patient appointments
• Schedule provider appointments, diagnostic tests, procedures, and treatments
• Prepare and maintain daily appointment templates and/or patient records in One Connect
• Communicate all pertinent information to families, physicians, team members, and other patient care areas
• Prepare patient materials and documentation according to established procedures
• Collect co-payments and validate patient insurance and demographics
• Update payment and patient information; reconcile One Connect cash drawer daily
• Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ)
• Ensure coordination of benefits and assignment of Hospital Account Record (HAR)
• Follow standard operating procedures for institution and center
• Protect the security and confidentiality of patient information at all times
• Other duties as assigned

Skills

Customer service

Coordination

Education

High school diploma or equivalent

Job description

The University of Texas MD Anderson Cancer Center is seeking a Patient Services Coordinator to coordinate and schedule patient appointments and support the multidisciplinary care team. The role requires a high school diploma and at least three years of healthcare customer service experience, with a 40-hour workweek across two 12-hour and two 8-hour shifts, Monday–Friday, and rotating weekends.

Day/Evening shifts are available (7:00 AM–7:00 PM, 7:00 AM–3:00 PM, 3:00 PM–11:00 PM).