Onsite Patient Services Coordinator: Oncology Scheduling

MD Anderson Cancer Center; Houston (TX); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Paid time off

Retirement plans

Tuition assistance

Life insurance

Health Savings Account

Job summary

MD Anderson Cancer Center in Houston is seeking a Patient Services Coordinator to coordinate and schedule patient appointments, diagnostic tests, and treatments, ensuring timely flow and accurate records.

The role requires a High School Diploma and three years of customer service experience in a healthcare setting, with a 40-hour work week consisting of two 12-hour shifts and two 8-hour shifts, Monday–Friday, with rotating weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Three years of relevant work experience (may substitute additional education for required experience on a one-to-one basis).
• Three years of customer service experience in a healthcare setting.
• Must pass pre-employment skills test as required and administered by Human Resources.

Responsibilities

• Coordinate and schedule patient appointments.
• Schedule provider appointments, diagnostic tests, procedures, and treatments.
• Prepare and maintain daily appointment templates and/or patient records in One Connect.
• Communicate all pertinent information to families, physicians, team members, and other patient care areas.
• Prepare patient materials and documentation according to established procedures.
• Collect co-payments and validate patient insurance and demographics.
• Update payment and patient information; reconcile One Connect cash drawer daily.
• Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ).
• Ensure coordination of benefits and assignment of Hospital Account Record (HAR).
• Follow standard operating procedures for institution and center.
• Protect the security and confidentiality of patient information at all times.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma

Job description

MD Anderson Cancer Center in Houston is seeking a Patient Services Coordinator to coordinate and schedule patient appointments, diagnostic tests, and treatments, ensuring timely flow and accurate records.

The role requires a High School Diploma and three years of customer service experience in a healthcare setting, with a 40-hour work week consisting of two 12-hour shifts and two 8-hour shifts, Monday–Friday, with rotating weekends and holidays.