Patient Care & Scheduling Specialist

HearingLife; Santa Rosa Beach (FL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Discounted Hearing Aids for you and affi

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator for our Santa Rosa Beach, FL clinics. This full-time, in-person role supports patient interactions, appointment scheduling, insurance processing, and front-desk operations to ensure a smooth patient experience.

We offer PTO, a comprehensive benefits package, 401K with match, and opportunities for growth, including a Hearing Instrument Specialist Apprentice Program. Join a national leader in hearing healthcare.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1–2 years of experience in customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

EMR systems

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

Job description

HearingLife is seeking a Patient Care Coordinator for our Santa Rosa Beach, FL clinics. This full-time, in-person role supports patient interactions, appointment scheduling, insurance processing, and front-desk operations to ensure a smooth patient experience.

We offer PTO, a comprehensive benefits package, 401K with match, and opportunities for growth, including a Hearing Instrument Specialist Apprentice Program. Join a national leader in hearing healthcare.