Patient Care & Scheduling Specialist

Prima Medical Foundation dba MarinHealth Medical Network; Greenbrae Marina (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

Prima Medical Foundation dba MarinHealth Medical Network in California seeks a Patient Care Coordinator to handle scheduling, phone support, and patient communications. You will ensure timely and accurate coordination of care with a strong focus on customer service and problem-solving for patients.

The role requires a high school diploma or GED, optional Medical Assistant certification, and about 1 year of related experience.

Qualifications

• Education: High school diploma or GED is required.
• Medical Assistant certification preferred.
• 1 year of progressive responsibility and related work experience.
• Experience with electronic medical records; EPIC is a plus.
• Basic computer skills: Microsoft Office.
• Bilingual in Spanish is desirable.

Responsibilities

• Answer multiple phone calls and handle appointment scheduling.
• Check patient eligibility and obtain prior authorizations.
• Coordinate scheduling with providers and respond to urgent patient needs.
• Assist doctors and patients using reference documents and online knowledge bases.
• Support department goals and perform administrative tasks.
• Maintain telephone and electronic medical records systems in daily tasks.
• Resolve patient problems of limited scope.
• Maintain confidentiality and professional conduct.
• If MA qualified, perform medical assistant duties as needed.

Skills

Bilingual in Spanish

Customer service

Communication

Education

High school diploma or GED

Medical Assistant certification (preferred)

Tools

EPIC software

Microsoft Office

Job description

Prima Medical Foundation dba MarinHealth Medical Network in California seeks a Patient Care Coordinator to handle scheduling, phone support, and patient communications. You will ensure timely and accurate coordination of care with a strong focus on customer service and problem-solving for patients.

The role requires a high school diploma or GED, optional Medical Assistant certification, and about 1 year of related experience.