Patient Care Coordinator, Urology (Greenbrae), Full Time, Days

Prima Medical Foundation dba MarinHealth Medical Network; Greenbrae Marina (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

Prima Medical Foundation dba MarinHealth Medical Network in California seeks a Patient Care Coordinator to handle scheduling, phone support, and patient communications. You will ensure timely and accurate coordination of care with a strong focus on customer service and problem-solving for patients.

The role requires a high school diploma or GED, optional Medical Assistant certification, and about 1 year of related experience.

Qualifications

• Education: High school diploma or GED is required.
• Medical Assistant certification preferred.
• 1 year of progressive responsibility and related work experience.
• Experience with electronic medical records; EPIC is a plus.
• Basic computer skills: Microsoft Office.
• Bilingual in Spanish is desirable.

Responsibilities

• Answer multiple phone calls and handle appointment scheduling.
• Check patient eligibility and obtain prior authorizations.
• Coordinate scheduling with providers and respond to urgent patient needs.
• Assist doctors and patients using reference documents and online knowledge bases.
• Support department goals and perform administrative tasks.
• Maintain telephone and electronic medical records systems in daily tasks.
• Resolve patient problems of limited scope.
• Maintain confidentiality and professional conduct.
• If MA qualified, perform medical assistant duties as needed.

Skills

Bilingual in Spanish

Customer service

Communication

Education

High school diploma or GED

Medical Assistant certification (preferred)

Tools

EPIC software

Microsoft Office

Job description

ABOUT MARINHEALTH

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company: Prima Medical Foundation dba MarinHealth Medical Network

Work Shift: 8 Hour (days) (United States of America)

Scheduled Weekly Hours: 40

Job Description Summary

The Patient Care Coordinator performs all clerical duties required to complete patient appointment/procedure scheduling, phones, and performs other related activities. S/he will respond to patients in a timely manner. S/he will provide exceptional customer service, including courteous, helpful, accurate, and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible

Job Requirements, Prerequisites and Essential Functions

Pay Range: $24.13 - $28.96 - $33.79

• Answers multiple phone calls; responding to customer requests including, and not limited to cross-departmental appointment scheduling, screening and routing calls, takes messages and forward as appropriate
• Responsible in calling Insurance/Payers to check for eligibilities and acquiring prior authorizations for scheduled services
• Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs in accordance with established departmental protocol
• Provide doctor-patient support using reference documents and online knowledge base tool
• Participates actively in the achievement of organizational and departmental goals
• Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms
• Utilize all functionality of the telephone system and electronic medical records system in performing assigned job tasks
• Resolve patient problems of a limited scope and complexity.
• Observes confidentiality and decorum in conversation and behavior.
• *If MA qualified, may perform medical assistant duties if needed.

Qualifications

• Education: High school diploma or General Educational Development (GED) certificate required.
• Completion of business school or related training, including computer courses preferred.
• Medical Assistant certification preferred.

• Experience: One (1) years of progressive responsibility and directly related work experience.
• Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus.
• Computer proficiency: Microsoft Office.
• Bi-lingual in Spanish desired.

Accommodation: Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].

C.A.R.E.S. Standards: MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations: To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation: The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment: All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

A Career With MarinHealth is CLOSER Than You Think

Join the MarinHealth team with a rewarding job at either our Medical Center or in our Medical Network. We are Equal Opportunity Employers, and we welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status. Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email [e-mail] to initiate the process.