Medical Office Scheduling & Registration Specialist

Advantia Health; Havre de Grace (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA

FSA

401k Retirement Plan + company match

Life Insurance

Disability Insurance

Paid holidays

PTO

Job summary

Advantia Health seeks a full-time Call Center Representative at its Havre de Grace location to greet, register, and schedule patients while collaborating with practice providers and staff for an exceptional patient experience.

The role requires a high school diploma or GED (associates preferred) and at least two years in a medical/clinical office, with EMR systems knowledge (Athena, Greenway, Phreesia). Hours are 8:00am-4:30pm EST, with some travel possible.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum two (2) years of experience in a medical/clinical office.
• Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
• Able to occasionally travel during the work week.

Responsibilities

• Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors on the telephone; serves as the first touchpoint between the patient and the practice.
• Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges.

Education

High school diploma or GED

Associate's degree preferred

Tools

Athena

Greenway

Phreesia

Job description

Advantia Health seeks a full-time Call Center Representative at its Havre de Grace location to greet, register, and schedule patients while collaborating with practice providers and staff for an exceptional patient experience.

The role requires a high school diploma or GED (associates preferred) and at least two years in a medical/clinical office, with EMR systems knowledge (Athena, Greenway, Phreesia). Hours are 8:00am-4:30pm EST, with some travel possible.