Patient Care Coordinator

OTTO BOCK PATIENT CARE LLC; Detroit (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Dental

HSA with employer contribution

Flexible spending account options

Company-paid life insurance policy

Generous Paid Time Off

7 Company holidays

Floating holidays

DailyPay

100% company-paid short & long-term di

Job summary

Otto Bock Patient Care, LLC in Detroit, MI is seeking an on-site Patient Care Coordinator to join our Clinical team. You will manage front-desk activities, scheduling, insurance verifications, and patient communications to ensure smooth visits and accurate documentation.

The role emphasizes excellent organization, strong interpersonal skills, and knowledge of Medicare/Medicaid processes. This full-time position offers comprehensive benefits and on-site work.

Qualifications

• MS Office proficiency and database familiarity.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Office admin experience, preferably in medical/therapy office.
• Knowledge of Medicare/Medicaid preferred.
• Insurance verification experience.
• Customer service experience.

Responsibilities

• Provide administrative support at the front desk by answering calls, taking messages, routing to appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive excellent service and concerns are resolved.
• Communicate courteously with patients regarding scheduling, financial responsibility, documentation via live/phone/fax/email.
• Obtain medical documentation from physicians and other providers as applicable.
• Perform initial insurance verification and assist in securing authorizations.
• Create patient accounts in the Medical Record system.
• Light shipping/receiving of medical devices and components.
• Maintain a clean office environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

MS Office

Communication

Interpersonal skills

Time management

Customer service

Education

High School Diploma

Job description

Job Details

• Company: Otto Bock Patient Care, LLC
• Department: Clinical
• Location: Detroit, MI
• Type of position: Full-time
• Remote possible: On-site
• Job ID: 8610

Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics and orthotics in Michigan.We are committed to improving the lives of our patients and to day, as part of Ottobock.care, we continue that legacy-combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You're becoming part of a movement that is redefining what's possible in patient care.

We are currently looking for an on-site Patient Care Coordinator (PCC) at our Detroit, MI clinic in the Rehab Institute of Michigan. Our PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verfication and assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid Time Off
• 7 Company holidays
• Floating holidays
• DailyPay
• 100% company-paid short & long-term disability
• 401k match up to 3.5%