Patient Care & Scheduling Specialist

OTTO BOCK PATIENT CARE LLC; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Health savings accounts with employer

Flexible spending account options

Company-paid life insurance policy

Generous Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term

401k match up to 3.5%

DailyPay by ADP

Job summary

Otto Bock Patient Care, LLC in Charlotte, NC is seeking a Patient Care Coordinator to manage front desk operations, scheduling, and documentation. You will help patients navigate visits, coordinate communications, and support clinicians with records in a fast-paced clinic setting.

The role emphasizes exceptional customer service, strong organizational skills, and administrative excellence to ensure smooth patient flow and accurate medical documentation in a community-focused clinic.

Qualifications

• Minimum high school diploma or equivalent.
• 2+ years of office admin experience, preferably in medical/dental/therapy settings.
• Strong customer service and communication skills.
• Proficient in MS Office and databases.
• Knowledge of Medicare/Medicaid preferred.

Responsibilities

• Greet patients and manage front desk activities.
• Schedule appointments and manage patient records.
• Coordinate insurance authorizations and documentation.
• Maintain office supplies and shipping/receiving.
• Produce reports and ensure high-quality patient service.
• Assist in patient communications for reminders.

Skills

Customer service experience

MS Office proficiency

Strong organizational skills

Outstanding communication and Interper

Medical terminology knowledge

Education

High school diploma or equivalent

Tools

OPIE EMR system

Job description

Otto Bock Patient Care, LLC in Charlotte, NC is seeking a Patient Care Coordinator to manage front desk operations, scheduling, and documentation. You will help patients navigate visits, coordinate communications, and support clinicians with records in a fast-paced clinic setting.

The role emphasizes exceptional customer service, strong organizational skills, and administrative excellence to ensure smooth patient flow and accurate medical documentation in a community-focused clinic.