Consumer Care Specialist

Fyzical Llc; Bradenton (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly rate

Employer-paid health insurance

Dental, vision, LTD and life insurance

MetLife supplemental insurance

401K match

Paid time off & 6 holidays

Bonus opportunities

Job summary

FYZICAL seeks a Customer Care Specialist to join our Bradenton, FL team. You will greet clients, schedule appointments, verify insurance, and process payments in a fast-paced clinical office setting.

We offer a competitive hourly rate ($17–$21), comprehensive benefits including health, dental, vision, life, and 401K, plus paid time off and holiday pay. Join a high-energy team dedicated to improving lives through physical therapy.

Qualifications

• Strong ability to manage complex scheduling to maximize therapists' productivity.
• Experience with computer applications including email, Excel, and scheduling system.
• Ability to multitask between phone calls, lobby assistance, and insurance verifications.
• Maintain calm, friendly demeanor with clients and staff.

Responsibilities

• Greets and directs clients, sales people and visitors.
• Answers the telephone and responds to inquiries or directs to appropriate personnel.
• Schedules appointments and enters appointment dates and times into the scheduler.
• Records when appointments have been filled or canceled.
• Tracks referral sources of patients and conversion of referrals into appointments.
• Registers new clients with the office by collecting and inputting information.
• Contacts insurance companies for verification of benefits and coverage requirements.
• Receives payments for services provided.
• Performs other miscellaneous administrative tasks.

Skills

Scheduling expertise

Customer service

Phone etiquette

Multitasking

Tools

Excel

Patient scheduling system

Email

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Consumer Care Specialist

Company Clinics-Administration Clerical Bradenton, FL, US

2 days ago Requisition ID: 2558

Salary Range: $17.00 To $21.00 Hourly

COMPETITIVE HOURLY RATE;FYZICAL PROVIDES PROVIDE 90% EMPLOYER PAID HEALTH;100% EMPLOYER PAID DENTAL, VISION, LONG-TERM DISABILITY AND LIFE INSURANCE FOR EVERY ELIGIBLE EMPLOYEE;SUPPLEMENTAL INSURANCE WITH METLIFE;401K MATCH;PAID TIME OFF & 6 PAID HOLIDAYS;PLUS BONUS OPPORTUNITIES.

What’s it like to be a part of the FYZICAL team? Game Changing! The opportunities are boundless!

We are seeking individuals who want to come to work every day excited about the challenge of pushing themselves and their clients beyond expectations, beyond ‘good enough’. We’re a high energy team. We treat clients with dignity and empathy, and we work hard to improve lives through physical therapy. You will feel right at home at FYZICAL, where our state-of-the-art facilities feature advanced cardiovascular, stabilization and strength stimulating technology to provide the greatest impact for accelerated recovery and relief from pain.

Our people are our greatest asset – we hire individuals who are professional and enthusiastically embrace advances in research, technology, science and health care. In exchange, our teams enjoy a superb working environment, as well as unique and exciting possibilities for personal and professional growth. If you want to be the best at what you do and be rewarded for it, you have found the right place!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets and directs clients, sales people and visitors
• Answers the telephone and either responds to inquiry or directs caller to appropriate personnel
• Schedules appointments and enters appointment dates and time into computerized scheduler
• Records when appointments have been filled or canceled
• Tracks referral sources of patients and conversion of referrals into appointments
• Registers new clients with the office by collecting and inputting information into system and updating existing client info as needed
• Contacts client’s insurance company for verification of insurance benefits and to understand requirements needed for coverage of physical therapy visits
• Receives payments for services provided
• Performs other miscellaneous administrative tasks as directed

KEY SKILLS & ATTRIBUTES:

• Ability to proactively and independently handle complex scheduling to maximize therapists' productivity
• Experience and comfort with utilizing a variety of computer applications including, but not limited to email, Excel and patient scheduling system
• Ability to multitask to juggle between incoming phone calls, assisting patients in the lobby and making outgoing phone calls to insurance companies to verify insurance benefits for clients
• Ability to maintain a calm and friendly demeanor with clients, insurance companies and co-workers

FYZICAL, the fastest growing physical therapy company in America, is setting a new benchmark for the highest level of care. With locations across the country, our market is exploding with opportunities. From cutting edge sports medicine and orthopedics, to vestibular and balance retraining, we are the company to accelerate your professional growth. State of the art equipment includes world class ceiling mounted railing system, infrared video goggles, and proprietary wellness exam technology. Our rapid growth is continually creating leadership opportunities.

Be a part of changing people’s lives for the better.

It’s time to be excited about your future!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.