Patient Care & Scheduling Specialist

Talentify; Arlington Heights (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

Illinois Cancer Specialists in Arlington Heights, IL is seeking a Patient Service Representative to join a fast-paced medical office. The role maintains HIPAA compliance while delivering compassionate, patient-centered service.

Typical duties include answering calls, scheduling appointments, and coordinating with clinicians and insurance providers. The position requires a High School diploma and at least 1 year of medical office exposure; oncology experience is a plus.

Qualifications

• Proficient in medical terminology and HIPAA compliance.
• Experience with Electronic Medical Records systems preferred.
• Strong customer service and empathy for patients.
• Ability to multitask in a fast-paced medical office.
• Excellent communication with patients, families, and staff.

Responsibilities

• Answer phones and assess patient needs, document information, and schedule appointments.
• Collaborate with clinical staff and other departments to coordinate care.
• Ensure insurance, demographic, and eligibility data are current.
• Enter orders and process pre-authorizations as directed by MD.
• Provide clear appointment details and directions to patients.

Skills

Medical terminology

EMR experience

Customer service

multitasking

Communication skills

Tools

Electronic Medical Records

Microsoft Office

Job description

Illinois Cancer Specialists in Arlington Heights, IL is seeking a Patient Service Representative to join a fast-paced medical office. The role maintains HIPAA compliance while delivering compassionate, patient-centered service.

Typical duties include answering calls, scheduling appointments, and coordinating with clinicians and insurance providers. The position requires a High School diploma and at least 1 year of medical office exposure; oncology experience is a plus.