Patient Services Specialist — Compassionate Medical Office

US Oncology Inc.; Elgin (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Health Savings Account

Generous PTO

Wellness Perks Program

Job summary

Illinois Cancer Specialists is seeking a Patient Services Representative in Elgin, IL. This full-time role will greet patients, answer calls, schedule appointments, and coordinate care with clinical staff, ensuring smooth operations in a fast-paced medical office.

Responsibilities include entering insurance and demographic data, handling pre-authorizations, and providing patients with directions and appointment details.

Qualifications

• High School Diploma or equivalent; 1 year medical office experience preferred.
• Maintains strict confidentiality; adheres to HIPAA guidelines/regulations.
• Must complete required e-learning within 90 days and multitask in a fast-paced environment.

Responsibilities

• Answers incoming calls and assesses patients' needs; takes messages and schedules appointments.
• Works closely with clinical staff and coordinates with other departments.
• Ensures accurate insurance, demographic and eligibility information in the system.
• Schedules appointments for the infusion room and orders as directed by MD.
• Submits pre-authorizations and referrals; coordinates new treatments as directed.
• Provides patients with appointment details, directions, and instructions; updates physician schedules.
• Provides coverage for coworkers during absences and delivers excellent patient service.

Skills

Customer service

Multitasking

Confidentiality

HIPAA compliance

Education

High School Diploma or equivalent

Tools

Electronic Medical Records

Microsoft Office (Outlook/Word/Excel)

Job description

Illinois Cancer Specialists is seeking a Patient Services Representative in Elgin, IL. This full-time role will greet patients, answer calls, schedule appointments, and coordinate care with clinical staff, ensuring smooth operations in a fast-paced medical office.

Responsibilities include entering insurance and demographic data, handling pre-authorizations, and providing patients with directions and appointment details.