Patient Services Specialist - Medical Office (Oncology)

Talentify; Elgin (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

HSA

PTO

Job summary

Illinois Cancer Specialists is seeking a Patient Services Representative in Elgin, IL. The role involves answering calls, scheduling appointments, and coordinating with clinical staff to ensure smooth patient flow.

The ideal candidate has excellent customer service, empathy, and the ability to multitask in a fast-paced medical office environment, with HIPAA compliance and basic EMR/Office software proficiency.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year medical office experience highly desired.
• Must adhere to HIPAA guidelines/regulations and complete required e-learning within 90 days of starting.

Responsibilities

• Answer incoming calls and assess patients’ needs with clear, concise information.
• Coordinate with clinical staff and external offices to arrange evaluations and referrals.
• Ensure insurance, demographic and eligibility data are correctly entered into the system.
• Schedule appointments, pre-authorizations, and treatment sessions as directed, with attention to accuracy.
• Provide compassionate, patient-focused service and assist families with scheduling and information needs.

Skills

Customer service

Empathy

Multitasking

Prioritization

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Illinois Cancer Specialists is seeking a Patient Services Representative in Elgin, IL. The role involves answering calls, scheduling appointments, and coordinating with clinical staff to ensure smooth patient flow.

The ideal candidate has excellent customer service, empathy, and the ability to multitask in a fast-paced medical office environment, with HIPAA compliance and basic EMR/Office software proficiency.