Patient Care & Scheduling Lead (Front Desk & Care Flow)

Affinity Eye Care; Fort Worth (TX); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

Affinity Eye Care in Fort Worth, TX is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and cross-team coordination to deliver a smooth, high-quality visit.

You will greet patients, confirm appointments, verify insurance, enter data into EMR, and communicate wait times while maintaining confidentiality and a welcoming, patient-centered service. This is a full-time, on-site role with benefits.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR/practice management systems.
• Strong organizational and multi-priority management skills.
• Excellent verbal and written communication with patient-focused service.

Responsibilities

• Greet patients, customers, and vendors; primary contact for patient interactions.
• Answer calls, inquiries, and manage email or digital communications.
• Schedule patient appointments with provider schedule optimization and manage cancellations.
• Execute appointment confirmation and reminder processes to reduce no-shows.
• Verify insurance eligibility and demographics; enter data in EMR.
• Explain coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and required documentation in advance of visits.
• Collect and document charges, co-pays, and payments in EMR; allocate balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to minimize bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for continuity of care.
• Support retention via follow-up, recall, and reactivation outreach.
• Maintain an organized, clean front office environment.
• Perform other duties as needed and assigned by managers.

Skills

Strong organizational skills

Excellent communication skills

Interpersonal skills

Multitasking / time management

Confidentiality and privacy

Education

High school diploma or equivalent

Tools

EMR

Job description

Affinity Eye Care in Fort Worth, TX is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and cross-team coordination to deliver a smooth, high-quality visit.

You will greet patients, confirm appointments, verify insurance, enter data into EMR, and communicate wait times while maintaining confidentiality and a welcoming, patient-centered service. This is a full-time, on-site role with benefits.