Patient Access Lead: Clinic Scheduling & Care Coordination

University of North Texas - Denton; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

University of North Texas Health Fort Worth seeks a Patient Access Lead to oversee daily clinic operations, coordinate GUIDE program appointments, and act as a liaison for patients, caregivers, staff, and leadership. The role supports program requirements, staff training, and efficient front desk processes on site in Fort Worth.

Responsibilities include scheduling, invoicing approvals, and ensuring accurate documentation and patient experience in a busy clinical setting.

Qualifications

• High school diploma or GED and five (5) year of related experience; or equivalent combination of education and experience.
• Experience in medical office operations, scheduling, billing, and customer service.
• Ability to train and support front desk staff and maintain patient confidentiality.
• Proven coaching and communication skills for staff development.

Responsibilities

• Leads all scheduling functions for GUIDE patients and caregivers, including CMS encounters and caregiver assessments.
• Assists patients and caregivers with scheduling inquiries and program requirements.
• Oversees referrals, invoicing approval, and end-of-day reconciliation.
• Supports onboarding and development of front desk staff and coordinates inter-team communication.
• Ensures accurate documentation and maintains smooth clinic operations.

Skills

Medical office operations

Staff training

Customer service

Communication

Scheduling coordination

EMR systems

Cash handling

Documentation accuracy

Education

High school diploma or GED

Tools

EMR systems

Practice management software

Microsoft Office

Job description

University of North Texas Health Fort Worth seeks a Patient Access Lead to oversee daily clinic operations, coordinate GUIDE program appointments, and act as a liaison for patients, caregivers, staff, and leadership. The role supports program requirements, staff training, and efficient front desk processes on site in Fort Worth.

Responsibilities include scheduling, invoicing approvals, and ensuring accurate documentation and patient experience in a busy clinical setting.