Patient Care & Scheduling Coordinator

Sbhonline; New York (NY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Sbhonline in Brooklyn, NY is seeking a warm, organized Patient Coordinator to serve as the primary contact for patients throughout their care journey. You will liaise with the intake team, clinicians, and outside agencies to ensure a seamless patient experience while upholding confidentiality and HIPAA requirements.

The ideal candidate has strong administrative skills, exceptional communication, and the ability to manage multiple tasks in a busy healthcare setting, with Spanish language skills

Qualifications

• Experience in a therapy practice, medical office, or behavioral health setting.
• Knowledge of HIPAA and patient confidentiality practices.
• Excellent interpersonal and customer service skills.
• Strong administrative and organizational abilities.
• Attention to detail and reliable follow-through.

Responsibilities

• Serve as primary point of contact for patients throughout their care.
• Coordinate communication between intake, clinical care, patients, and outside agencies.
• Assist patients with scheduling, paperwork, and general questions.
• Maintain accurate patient records and documentation.
• Handle incoming calls and emails professionally and efficiently.
• Maintain confidentiality and HIPAA compliance in all interactions.

Skills

Therapy/medical office experience

HIPAA knowledge

Interpersonal and customer service

Administrative and organizational

Attention to detail and follow-through

Spanish-speaking (bonus)

Job description

Sbhonline in Brooklyn, NY is seeking a warm, organized Patient Coordinator to serve as the primary contact for patients throughout their care journey. You will liaise with the intake team, clinicians, and outside agencies to ensure a seamless patient experience while upholding confidentiality and HIPAA requirements.

The ideal candidate has strong administrative skills, exceptional communication, and the ability to manage multiple tasks in a busy healthcare setting, with Spanish language skills