Compassionate Patient Care Coordinator for Therapy Practice

Sbhonline; New York (NY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Sbhonline in Brooklyn, NY is seeking a patient-focused Coordinator to connect patients with intake and clinical teams, ensuring a seamless care journey. You will manage scheduling, documentation, and communications while upholding confidentiality and HIPAA standards.

The role emphasizes warm, professional patient interactions, strong organizational skills, and the ability to handle sensitive information in a fast-paced healthcare setting.

Qualifications

• Experience in a therapy, medical office, behavioral health, or related healthcare setting.
• Knowledge of HIPAA and patient confidentiality practices.
• Excellent interpersonal and customer service skills.
• Spanish-speaking is a significant plus.

Responsibilities

• Serve as a primary point of contact for patients throughout their experience with the practice.
• Provide warm, compassionate, and professional assistance to patients and families.
• Coordinate communication between the intake, clinical care teams, patients, and outside agencies as needed.
• Assist patients with scheduling, appointments, paperwork, and general questions.
• Follow up with patients to ensure outstanding administrative matters are addressed promptly.
• Maintain accurate and organized patient records and documentation.
• Communicate important patient information to appropriate clinical and administrative team members.
• Coordinate with outside providers, agencies, and other professionals when necessary.
• Handle incoming phone calls, emails, and patient inquiries professionally and efficiently.
• Support patient scheduling and help resolve appointment-related issues.
• Maintain confidentiality and HIPAA compliance.
• Track outstanding requests, documentation, and follow-up items to ensure completion.
• Assist intake and clinical teams with administrative responsibilities.
• Help create a welcoming, respectful, and supportive experience for every patient.

Skills

Interpersonal skills

Customer service

Attention to detail

Communication style

Multitasking

HIPAA knowledge

Confidentiality

Spanish-speaking (bonus)

Tools

Scheduling systems

Electronic health records (EHR)

Job description

Sbhonline in Brooklyn, NY is seeking a patient-focused Coordinator to connect patients with intake and clinical teams, ensuring a seamless care journey. You will manage scheduling, documentation, and communications while upholding confidentiality and HIPAA standards.

The role emphasizes warm, professional patient interactions, strong organizational skills, and the ability to handle sensitive information in a fast-paced healthcare setting.