Patient Care & Scheduling Coordinator

AEG Vision; Jeannette (Westmoreland County); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Jeannette, PA seeks a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination. You will greet patients, handle calls, schedule visits, verify insurance, and maintain accurate EMR records for a smooth patient experience.

Responsibilities include preparing charts, processing payments, running reports, and ensuring timely communications about wait times and next steps, while supporting retention and team collaboration.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and EMR knowledge.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across teams.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner and be the primary contact.
• Answer calls, respond to inquiries, and manage email/digital communications promptly.
• Schedule appointments and optimize provider schedules, handle cancellations/reschedules.
• Send appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics in EMR accurately.
• Explain coverage, benefits, and patient financial responsibility clearly.
• Prepare charts and documentation prior to visits for efficient flow.
• Collect charges and payments in EMR; balance allocations and claims.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for seamless transitions.
• Support retention through recalls and follow-ups for annual/necessary visits.
• Keep front office organized, clean, and patient-ready.
• Perform other duties as assigned by Practice Manager and Optometrist.

Skills

Communication skills

Organizational skills

Interpersonal skills

Team collaboration

Attention to detail

EMR proficiency

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Practice management software

Job description

AEG Vision in Jeannette, PA seeks a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination. You will greet patients, handle calls, schedule visits, verify insurance, and maintain accurate EMR records for a smooth patient experience.

Responsibilities include preparing charts, processing payments, running reports, and ensuring timely communications about wait times and next steps, while supporting retention and team collaboration.