Patient Care & Scheduling Coordinator

Minneapolis Clinic Of Neurology Ltd; Golden Valley (MN); Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

Minneapolis Clinic of Neurology is seeking an administrative professional to answer and analyze telephone requests, triage calls, route messages, transfer to the appropriate department, and schedule computerized patient appointments, diagnostics, and referrals.

You will greet patients, update records, assist with insurance pre-authorizations, collect copays, coordinate provider orders, support billing processes, and maintain medical records and exam room readiness while upholding confidentiality.

Qualifications

• High School graduate or GED equivalent.
• Accurate and precise reading and writing skills.
• One-year previous medical office experience.

Responsabilités

• Answer and analyze telephone requests.
• Triage and assess importance of telephone calls using problem-solving skills and take/route messages as appropriate.
• Transfer or direct calls to appropriate person or department.
• Schedule computerized patient appointments, diagnostic testing and referrals as requested.
• Assist patients with appointments and coordinate provider orders.
• Greet patients warmly and professionally.
• Update patient information, as necessary.
• Complete appropriate paperwork for insurance pre-authorization; route to assigned areas.
• Collect and route patient copayments according to standard Clinic procedures.
• Coordinate/facilitate provider orders for further services, referrals, and additional follow-up patient appointments.
• Facilitate hospital admission orders, as necessary.
• Assist Physician/Professional Staff with patient care.
• Room patients as requested by provider.
• Assist provider in exam room as requested.
• Collaborate with physician regarding patient care and relay instructions/medical advice to patient under supervision of physician.
• Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.
• Clean and stock exam rooms
• Process charges, insurance, and prior authorization.
• Review and code charge tickets to ensure that they are complete and accurate, forward to Information Services in a timely manner for processing.
• Obtain hospital billing information for hospital charge tickets, review, and code for submission to Information Services.
• Obtain authorizations from insurance companies, employers, attorneys and work comp carriers for diagnostic testing, referrals and office visits as ordered by provider.
• Assist patient with insurance forms as requested and forward to appropriate department.
• Pre-certify patients for hospital admissions as mandated by insurance company.
• Perform miscellaneous Medical Record duties.
• Retrieve medical records for patient appointments and as required by provider.
• Update and file medical records in accordance with Clinic policy and procedures.
• Establish new patient medical records; organize records as necessary for patient appointments.
• Obtain appropriate authorizations for releasing patient information.
• Route all medical/legal and records requests as needed.
• Direct all patient correspondence (test results, referral letters, etc.) to provider for review and maintain file correspondence folders as necessary.
• Perform miscellaneous clerical duties.
• Print and distribute daily schedules and charge tickets to providers.
• Process medication refill requests in a timely manner.
• Collect information and data for outcome studies as related to MCN.
• Retrieve and distribute mail.
• Order supplies as necessary

Connaissances

Customer service

Typing 45 wpm

Medical terminology

MS Office

Formation

High School diploma or GED

One-year medical office experience

Outils

MS Office

EMR systems

ICD-9/CPT coding

Description du poste

Minneapolis Clinic of Neurology is seeking an administrative professional to answer and analyze telephone requests, triage calls, route messages, transfer to the appropriate department, and schedule computerized patient appointments, diagnostics, and referrals.

You will greet patients, update records, assist with insurance pre-authorizations, collect copays, coordinate provider orders, support billing processes, and maintain medical records and exam room readiness while upholding confidentiality.