Patient Scheduler

Minneapolis Clinic of Neurology, Ltd; Burnsville (MN); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401K plan

Paid time off

Résumé du poste

The Minneapolis Clinic of Neurology, Ltd. seeks a scheduling specialist to handle patient appointments by phone, register new patients in the EHR, and verify insurance in real time.

Candidates should have a high school diploma, strong communication skills, and accuracy in reading and writing. Prior medical office scheduling experience is preferred, with proficiency in MS Office and EHR systems.

Qualifications

• High School diploma or GED required.
• Experience in a medical office and scheduling preferred.
• Strong communication and data-entry accuracy are essential.

Responsabilités

• Schedule patient appointments by phone and manage incoming calls.
• Register new patients in the EHR and collect demographic/insurance information.
• Verify insurance benefits in real time and process referrals as needed.
• Maintain scheduling parameters and review phone statistics for service improvements.

Connaissances

Communication

Interpersonal skills

Reading & writing

English grammar

MS Office

EHR familiarity

Formation

High School diploma or GED

Outils

MS Office

Electronic Health Records (EHR)

Description du poste

• Base Pay $20.00 - $26.26 / Hour
• Employee Type Non-Exempt
• Manage Others No

Description

Schedules patient appointments on the phone

• Receives incoming calls from patients requesting appointments
• Processes external referrals and places outgoing calls to patients to schedule appointments
• Creates appointments and registers new patients in EHR
• Updates/obtains patient demographic and insurance information
• Performs real time eligibility to verify insurance
• Tasks Pre-Visit Specialist with sending new patient packets and ordering interpreter services for new patients, as needed

Takes phone messages for providers

• Analyzes requests and inquiries from callers
• Assesses importance of telephone calls using problem-solving skills, takes/routes messages to provider or department members, as appropriate.
• Transfers or directs calls to appropriate person or department, as needed
• Answers questions and/or assists callers in meeting their needs

Performs related work as requested or assigned

• Maintains “Provider Scheduling Parameters”
• Reviews phone statistics on a monthly basis and provides suggestions for improving scheduling and messaging services
• Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.

Requirements

Education and Experience:

• High School graduate or GED equivalent.
• One year of previous medical office experience. Scheduling experience preferred.

Knowledge, Skills and Abilities:

• Excellent communication and interpersonal skills.
• Accurate and precise reading and writing skills.
• Good grammar and command of the English language.
• Ability to work independently, exhibit mature judgment and make sound decisions.
• Knowledge of medical terminology and health insurance plans.
• Ability to handle confidential information with the utmost judgment and discretion.
• Promptly and responsibly answer general questions/handle problems relating to all major areas and responsibility.
• Proficiency with MS Office, including Word, Excel, and Outlook
• Experience with Electronic Health Records Preferred

Summary

For over 70 years, the Minneapolis Clinic of Neurology has remained committed to exceptional, personalized care for patients and their families. The Minneapolis Clinic of Neurology is one of the largest physician-owned neurology clinics in the Midwest serving 55,000 patients every year. Subspecialities include Multiple Sclerosis, Alzheimer’s, dementia, stroke, sleep, headache, epilepsy, and other cognitive neurological disorders. Our holistic approach to patient care includes neuropsychology, infusion, physical therapy, occupational therapy, and neurodiagnostic services.

Additional Information

• Benefit Summary Full Time 30 hours+ are eligible for medical, dental, vision, 401K and time off